Customers Wonder Why Some Subway Footlong Subs Are Coming Up Short


Australian Matt Corby’s photo (shown above) of a Subway footlong sub that didn’t quite measure up went viral on Facebook yesterday, garnering more than 118,000 “likes” in just 24 hours, and inspired countless others to break out their tape measures.

The New York Post surveyed Manhattan Subway restaurants and found that four out of seven Footlongs measured only 11 or 11.5 inches.

Subway answered back today saying that the subs shown in photos were prepared incorrectly.

Sandwiches may have measured short, but the amount of bread — delivered in portions by the company — is the same for all footlongs, [Les] Winograd said, and there should not be shrinkage.

“Going by the picture we looked at, it kind of looks like it wasn’t baked correctly,” he said. “We tell them how do you do it with all the instructions….they should really have this down but there’s the human factor, I guess.”

…In a written statement, the company said, “We are committed to providing a consistent product delivering the same amount of bread to the customer with every order…We are reinforcing our policies and procedures in an effort to ensure our offerings are always consistent no matter which Subway restaurant you visit.”

For some reason I just keep thinking of the Seinfeld “shrinkage” scene…

Photo: Facebook via Gawker

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