Why Dell Sucks Today – The Saga Continues

Some of you might remember my post a few weeks back about Dell taking an order for a product and then lying to me about the delivery date. Repeatedly. For weeks.

I got an email from a guy at Dell who read the post and he said he would help make it right. We cancelled that order and placed another one for a similar, but more expensive, product. (Why, I don’t know why, call me an moron.) I told him that I’d blog the outcome -no matter the outcome- good bad or indifferent. He agreed.

DELL FREAKING SUCKS!

They took my order a few weeks ago and gave me a delivery date. 3 DAYS before the delivery date they authorized my debit card and 2 DAYS before the ship date they took the money out of my checking account.

Guess what I got in the mail yesterday?

You got it… Another freaking bogus “Umm… we’ll ship that next week” email that I now know -thru a Dell manager- is a lie. (see previous post)

So now they have my money and I’m almost 2 months with no product. I have no idea why their system takes the money BEFORE it ships when they know they don’t have the product, but according to my bank, the money is gone.

I have nothing to base this on (I’m no lawyer) but this -to me- sounds like one of those areas we have federal wire fraud laws about. I’m tempted to call the U.S. Attorney and see if I’m right.

Update: 3am I called Oregon today (You didn’t think I’d throw away that number did you?) and told Oregon I wanted my product or my money. Oregon didn’t give me a straight answer and I was running out the door, so I figured I’d call in the morning. I looked at my bank online just now and the charge was gone. – I still don’t know if that is good news or bad, if I’m getting my product or not.

Reporter Assaulted at La Raza Charter School
Not all politics are this local...

33 Comments

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