The PayPal Saga – Part II

I received my first reply from PayPal concerning my account termination.

Thank you for contacting PayPal.

We have reviewed your website and unfortunately we cannot lift the limitation on your account. Your account was in violation of the Acceptable Use Policy for mature audiences. There are no appeals for this violation.No appeals for this violation? That’s not what your first message said – just re-read it:

If you feel that this decision was made in error and that you have not been accepting payments in the mature audience space, please contact us at [email protected]

I have not been accepting payments for any goods or services. I have used the PayPal donation tool to allow people to give unsolicited tips. Why offer the the PayPal donation capability when it falls outside the existing AUP that is geared toward goods and services?

As to the violation of the Acceptable Use Policy for mature audiences:

You may not use PayPal to send or receive payments for any “adult” or “sexually oriented” materials or services. This includes items sold through eBay’s Mature Audiences category.

With nearly 2000 stories there are maybe 15 that LINK to sites featuring nudity. By that reasoning you’d have to delete accounts for search engines like Google and Yahoo. I don’t host (or sell) pornography. As I have previously indicated to PayPal I don’t sell any goods or services.

The ball is back in PayPal’s court. Given their stellar reputation for customer service I’m not holding my breath. So far PayPal has succeeded where the New York Times has failed.

Too bad the blogger defense fund hasn’t got off the ground yet.

Israel Drone Planes
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7 Comments

  1. James Joyner March 26, 2004
  2. The Commissar March 26, 2004
  3. Jerry March 26, 2004
  4. Jim March 26, 2004
  5. shelli March 27, 2004
  6. Sally May April 21, 2004
  7. Roofer September 24, 2004